Root Cause
5 Whys + Ishikawa
Written in Spanish. Original title: Causa Raíz
5 Whys + Ishikawa diagram: how to find out why problems happen in your company, and keep them from coming back.
- PDF ebook · 25 pages
- Excel template included
- Sources and references
Contents
- 0How to use this kit
- 1Why problems keep coming back
- 2Step zero: define the problem well
- 3Ishikawa diagram: widen the view
- 4The 5 Whys: dig down to the root
- 5From cause to action
- 6Case 1 · Distributor in Rosario: late deliveries
- 7Case 2 · Accounting firm in Córdoba: payroll errors
- 8Case 3 · Metalworking shop: the "oversight" that wasn't
- 9The 7 most common mistakes
- 10Checklist and guide to facilitating a session
What's included
PDF ebook
25 A4 pages in Spanish, with illustrative Latin American cases, a checklist and an appendix of sources and references.
Excel template
Santax-Plantilla-Causa-Raiz.xlsx, with the ebook's example case filled in and the cells to complete clearly marked (in Spanish).
Delivery
After payment, the files are sent by email and remain available for download.
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