Clear Processes
SIPOC + process mapping
Written in Spanish. Original title: Procesos Claros
SIPOC + process mapping: how to see your company end to end, find where things get stuck and organize it without red tape.
- PDF ebook · 27 pages
- Excel template included
- Sources and references
Contents
- 0How to use this kit
- 1Your company runs on memory
- 2What a process is (and isn't)
- 3SIPOC: the process on a single page
- 4Process map: who does what, and in what order
- 5Where time is lost: waste and handoffs
- 6From the map to the new process
- 7Case 1 · Construction company in Neuquén: materials that don't arrive
- 8Case 2 · Neighborhood club near Buenos Aires: collecting membership fees
- 9Case 3 · Agency in Bogotá: onboarding new clients
- 10The 7 most common mistakes
- 11Checklist and guide to a mapping workshop
What's included
PDF ebook
27 A4 pages in Spanish, with illustrative Latin American cases, a checklist and an appendix of sources and references.
Excel template
Santax-Plantilla-SIPOC-Procesos.xlsx, with the ebook's example case filled in and the cells to complete clearly marked (in Spanish).
Delivery
After payment, the files are sent by email and remain available for download.
