Series · 4 volumes
Consultant's Toolkit
Consulting methods to organize and improve management
Classic consulting frameworks explained for small and mid-sized businesses, and the industry that created them: step-by-step methods, cases from Latin America, common mistakes and a ready-to-use Excel template.

Vol. 1
Root Cause
5 Whys + Ishikawa
25 pages · Excel template included

Vol. 2
Clear Processes
SIPOC + process mapping
27 pages · Excel template included

Vol. 3
The Consulting Industry
History, firms, methods and the AI challenge
25 pages · Excel template included

Vol. 4
Customer-Centric Decisions
Voice of the customer, customer journey and design thinking
22 pages · Excel template included
